Technical Operation
Technical Operation comprise the technical service and support of our supplied solutions and systems. For many years, the technical operation service has been continuously expanded and improved, with an organization, processes and tools strictly focused on toll collection and toll enforcement (observation) projects with sounding international references.
Optimal availability and performance of our products and systems are a key factor of our tolling solutions. They must be able to rely on a strong Technical Service & Support (TSS) organisation providing professional support. Besides that, all our service employees fulfil a strict training program that ends up in the EFKON certification as a service expert. To assure the high-quality standard the EFKON service organisation is committed to continuing training and qualification and our service experts periodically must renew their certification.
Our TSS services comprise:
- Technical operation of our supplied systems and solutions
- Maintenance (inspection, cleaning, corrective and adaptive maintenance)
- Helpdesk service (1st, 2nd, 3rd level support)
- Monitoring
- Spare part management
- Level 1 training for customer personnel
- Repair management
- Service level management