Technical Operation

Optimal availability and performance of our products and systems are a key factor of our tolling solutions. They must be able to rely on a strong Technical Service & Support (TSS) organisation providing professional support. Besides that, all our service employees fulfil a strict training program that ends up in the EFKON certification as a service expert. To assure the high-quality standard the EFKON service organisation is committed to continuing training and qualification and our service experts periodically must renew their certification.
Our TSS services comprise:
- Technical operation of our supplied systems and solutions
- Maintenance (inspection, cleaning, corrective and adaptive maintenance)
- Helpdesk service (1st, 2nd, 3rd level support)
- Monitoring
- Spare part management
- Level 1 training for customer personnel
- Repair management
- Service level management